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SIMOVERT MASTERDRIVES: F019 Intended for Primary controller Motor controller

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Have this fault F019 coming on a masterdrive of 132KW MLFB 6SE67132-6ED61-3BA0-Z((B10+C77+K08+K11+K16+L00+L13+L77+L89+M43+X32)
The drive when it gets the ON command goes to full speed i.e flying restart to 1495 RPM and then around between 200-300RPM it goes into operation which is the normal routine according to the customer.They did the servicing themselves of the drive.
The drive starts and goes into the flying restart mode to 1495RPM but when it should go into operation it doesnt go and instead goes down to 0 RPM and then finally faults on F019.I didnt have a cable to upload the parametres but i uplodaded the parametres thru OP1S and gave it a factory reset to just check the motor and drive.Ran it to 5Hz without any faults.Again downloaded the parametres and the same problem again......Any ideas what could be the cause????

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