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SIMATIC WinCC (TIA Portal): Human machine interface Comfort - Error during loading

Hello, I have a problem when I want to download a project to a HMI Comfort. I get message with error text: "Error during loading. Contact Siemens Customer Support." 
I noticed that I have this problem when HMI is connected to factory network. When I disconnect HMI from network the problem does not recur.
How can I solve this problem without disconnecting from network?
Tia Portal V17 Upd 5
Panel Images V17 Upd 5
TP1500 Comfort
6AV2 124-0QC02-0AX1

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