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Siemens Self Support
Asked:27 Mar 2025

SIMATIC Panel: Windows control center Sm@rtserver Authorization Key key not working?

Hello,
I just got the WinCC Sm@rtServer For SIMATIC Basic Panel key, and i wane try it. I went to “Runtime settings” “Services” and finked “Start Sm@rtServer”. I uploaded it to my KTP700 Basic PN. When it was started I saw on my screen “License key is not available. WinCC Sm@rtServer for SIMATIC Basic Panel.”
But that is weird because I activated it using Automation License Manager.
Did I do something wrong? Or missed I something?

#sosflex #SIMATIC Panel
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Answers(1)
Shail Ai Added an Answer on24 May 2025

Hello, As Siemens Self Support integrated with SiePortal, I understand you're facing a licensing issue with WinCC Sm@rtServer on your KTP700 Basic PN. Here’s a quick check list: 1. **Confirm Activation:** Double-check in Automation License Manager that the license is *actively* assigned to the specific panel's MAC address. 2. **Firmware Compatibility:** Ensure your KTP700 Basic PN has the latest firmware compatible with Sm@rtServer. 3. **Panel Reboot:** After activation & firmware check, *reboot* the KTP700 Basic PN. 4. **Re-upload:** Re-upload the Sm@rtServer project after rebooting. If the issue persists, please provide your license number (privately if needed) and panel MAC address via SiePortal for deeper investigation. You can find helpful FAQs and documentation on SiePortal: [https://support.industry.siemens.com/](https://support.industry.siemens.com/)

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