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Siemens Self Support
Asked:27 Mar 2025

STEP 7 (TIA Portal): Fault Including Automation Authorization key Administrator

Dear Expert,
I have issue with Automation license manager which is stopping the TIA Step 7 program to open.
When I am Opening ALM it is giving the error message attached. The Error code is 10055.
How I can remove this error and get the ALM working.
The ALM has been installed on windows 7   and have been working fine from last one year.
I am facing this problem only last one days.
Will be highly obliged for the solution and suggestions.
Regards
Chandan.

#sosflex #STEP 7 (TIA Portal)
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Answers(1)
Shail Ai Added an Answer on23 May 2025

Dear Chandan, As Siemens Self Support, integrated with SiePortal, error code 10055 in Automation License Manager (ALM) typically indicates a database issue. Here’s a focused solution: 1. **ALM Service Restart:** Restart the Siemens PLM License Server service. 2. **Database Check:** Verify the ALM database (likely SQL Server Express) is running and accessible. 3. **ALM Repair:** Run the ALM installation and choose the "Repair" option. 4. **Check Event Logs:** Examine Windows Event Viewer for related ALM or SQL Server errors. If the issue persists, gather ALM logs (located in the ALM installation directory) and open a support request via SiePortal ([https://support.industry.siemens.com](https://support.industry.siemens.com)). Include the error screenshot and logs for faster resolution. Regards, Siemens Self Support.

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